Features built for small businesses
HelpTrax handles the repetitive side of customer communication so you can focus on the work that actually grows your business.
AI Chat Widget
Your business, always available
A floating chat widget sits on your website and answers customer questions instantly, day or night. No missed messages, no callbacks, no waiting. Customers get answers the moment they ask.
- Answers questions 24/7, even while you're with a client
- Works on any website: WordPress, Wix, Squarespace, Shopify, and more
- Install in one step, no technical skills needed
- Mobile-friendly on every device
Custom FAQ Library
Teach your chatbot your business
Add the questions your customers ask most, prices, hours, services, booking steps, and your chatbot checks these first before using AI. Your answers, your tone, every time.
- Add, edit, and delete FAQs any time
- Chatbot checks your FAQs before generating AI responses
- 3 FAQs on Free, 20 on Starter, unlimited on Pro
- Covers the questions you answer manually every day
Lead Capture
Never lose a potential customer
When a customer is interested, your chatbot collects their name, email, phone number, and what they need, automatically. Every lead is stored in your dashboard and sent to your inbox in real time.
- Captures name, email, phone, and inquiry details
- Stored securely in your leads dashboard
- Instant email notification on every new lead
- Available on Starter and Pro plans
Business Profile Management
One place for everything about your business
Keep your business name, services, hours, address, phone, and booking link in one central place. Your chatbot pulls from this profile to answer customer questions accurately.
- Business name and description
- Services offered
- Hours of operation
- Location, phone, email, and booking URL
Booking System
Appointments booked while you work
Customers can book and cancel appointments directly inside the chat, no third-party tool required. Set your availability once and the system handles the rest, including 24-hour reminders to both you and the customer.
- Customers pick a slot directly in the chat
- 24hr reminder emails sent to both parties automatically
- Double booking prevention built in
- Admin can add a cancellation policy or deposit disclaimer
Analytics
Know what's working
See how your chatbot is performing at a glance. Track total conversations and leads on Starter. Go deeper on Pro with trends, busiest times, and most-asked questions.
- Total conversations and leads at a glance
- Trend data and busiest times of day (Pro)
- Most-asked questions report (Pro)
- Lead conversion over time (Pro)
Staff Access
Built for teams
On the Pro plan, invite up to 3 staff members to view leads and conversations. Admin controls keep billing, subscriptions, and business settings locked to the account owner.
- Up to 3 staff accounts on Pro
- Staff can view leads and conversations
- Staff cannot access billing or business settings
- Right-sized for small teams
Which plan includes what?
All prices in Canadian dollars. No setup fees. No hidden charges.
Free
- Conversations/month15
- Custom FAQs3
- Booking system
- Lead capture
- Leads dashboard
- Email notifications
- Analytics
- 24hr reminder emails
- Remove HelpTrax branding
- Staff accounts
- Support
Starter
$49/mo- Conversations/month150
- Custom FAQs20
- Booking system15 appts/month
- Lead capture
- Leads dashboard
- Email notifications
- AnalyticsBasic
- 24hr reminder emails
- Remove HelpTrax branding
- Staff accounts
- SupportEmail
Pro
$99/mo- Conversations/month400
- Custom FAQsUnlimited
- Booking system40 appts/month
- Lead capture
- Leads dashboard
- Email notifications
- AnalyticsAdvanced
- 24hr reminder emails
- Remove HelpTrax branding
- Staff accountsUp to 3
- SupportPriority email
| Feature | Free | Starter $49/mo | Pro $99/mo |
|---|---|---|---|
| Conversations/month | 15 | 150 | 400 |
| Custom FAQs | 3 | 20 | Unlimited |
| Booking system | 15 appts/month | 40 appts/month | |
| Lead capture | |||
| Leads dashboard | |||
| Email notifications | |||
| Analytics | Basic | Advanced | |
| 24hr reminder emails | |||
| Remove HelpTrax branding | |||
| Staff accounts | Up to 3 | ||
| Support | Priority email |
Ready to stop answering the same questions?
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