Privacy Policy

HelpTrax is an AI-powered chat assistant for small businesses operating in Canada. If you have questions about this policy contact us at info@helptrax.com.

From business owners: name, email address, business information you provide (name, hours, location, services, FAQs), payment information processed securely by our payment provider (we never store your card details), and usage data.

From your customers: name, email address, and phone number when they interact with your chatbot and choose to share their contact information, chat conversation messages, and appointment booking details.

To provide and operate the HelpTrax service, to send notifications about your account leads and bookings, to process subscription payments, and to power the AI chat assistant on your website. We do not sell any personal information to third parties. Ever.

We work with trusted third party service providers for payment processing, email delivery, AI response generation, website hosting, and data storage. None are permitted to use your data for their own purposes.

Business account data is retained for as long as your account is active. If you delete your account your data is deleted within 30 days. Customer leads and booking data are retained until you delete them from your dashboard or close your account.

You have the right to access, correct, export, or request deletion of your personal information. Contact us at info@helptrax.com to exercise any of these rights.

HelpTrax uses essential cookies only to keep you logged in and maintain your session. We do not use advertising or tracking cookies.

We may update this policy from time to time. We will notify you of significant changes by email. Continued use of HelpTrax after changes means you accept the updated policy.

Email: info@helptrax.com
Website: helptrax.com